Course Description

Develop the Skills to Mitigate Workplace Obstacles

This course will give you the framework to identify the key elements of workplace challenges by exploring the problems that emerge within an organization. Students will learn ways to re-frame problems, identify the right questions to ask, test assumptions, prototype solutions, and design solutions for future challenges.

Learner Outcomes

  • Understand organizational structures that lead to workplace conflict
  • Identify, reframe, and classify problems in order to develop appropriate solutions
  • Incorporate Design Thinking into their current system of problem solving
  • Communicate efficiently with directly reports and superiors to improve performance

Course Details

Number of Units: 2.0 graduate level extension credit(s) in semester hours

Who Should Attend:This course provides continuing education to those seeking to enhance their professional portfolio, new to seasoned professionals, aspiring leaders, and those who are interested in improving interpersonal and team-based communication skills in a business setting can benefit from this course.

Course Materials: No textbooks required for this course. All course materials will be shared via Dropbox.



Applies Towards the Following Certificate(s), Professional Programs and Series


Enroll Now - Select a section to enroll in

Online Fixed-Date
6:00PM to 7:30PM
Nov 11, 2020 to Dec 30, 2020
Schedule and Location
  • Zoom
Course Format
Course Fee(s)
BUS PD - $679 credit $679.00
Available for Extension Credit
2.0 units
Section Notes

Once registered, login into your USD Professional and Continuing Education Student account to review the course welcome letter to review important course details.

Zoom logon, video iconThis course will be meeting via Zoom, login information will be shared two days prior to course start date. Course materials and additional resources shared via Blackboard.

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