This course is aimed at providing information regarding conflict management and related issues.
The course content will focus on understanding conflict, listening, perceptions such as bias, perspective-taking, and perception checking. Participants will also understand how to provide and receive constructive feedback and how to handle conflict escalation and de-escalation. Participants will also learn about identity and how to communicate respectfully in conflict. This course will also cover power and conflict/systems, conflict styles, interest-based negotiation, how to help others with conflict, appreciate cultures and diversity in schools, and cultural differences in conflict attitudes and behaviors. Lastly, this course will provide methods in order to use communication technology effectively and effective teamwork.
Number of Units: 1.0 graduate level extension credit(s) in semester hours
Who Should Attend: This course provides continuing education for DoDEA teachers.
Professional development courses offered by the University of San Diego’s Division of Professional & Continuing Education are taught by faculty that possess a depth and breadth of academic and real-world professional experience.
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The University of San Diego’s Division of Professional and Continuing Education offers graduate-level extension credit for work completed in trainings, workshops, conferences, induction, credentials, and other professional development programs not offered directly by USD. Complete one of the above and a member of our division will help you earn credit for your hard work and dedication to continuing your education.
Earn credit for your previous work in trainings, workshops, and conferences through a simple process.
Save money by earning credit for work you completed and get one step closer to salary advancement.
Many receiving institutions may accept credits towards degree programs, giving you a head start in earning a graduate degree.
Learn practical skills from expert instructors to boost your resume or succeed in your current role.