Problem Solving for a Dynamic Workplace

2 Units
Blackboard/Zoom
Online Fixed-Date
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Course Description

Develop the Skills to Mitigate Workplace Obstacles

This course will give you the framework to identify the key elements of workplace challenges by exploring the problems that emerge within an organization. Students will learn ways to re-frame problems, identify the right questions to ask, test assumptions, prototype solutions, and design solutions for future challenges.

Course Details

Number of Units: 2.0 graduate level extension credit(s) in semester hours

Who Should Attend:This course provides continuing education to those seeking to enhance their professional portfolio, new to seasoned professionals, aspiring leaders, and those who are interested in improving interpersonal and team-based communication skills in a business setting can benefit from this course.

Course Materials: No textbooks required for this course. All course materials will be shared via Dropbox.

Prerequisites:

None

Course Options

Course Date Units Price

What You Will Learn

  • Understand organizational structures that lead to workplace conflict
  • Identify, reframe, and classify problems in order to develop appropriate solutions
  • Incorporate Design Thinking into their current system of problem solving
  • Communicate efficiently with directly reports and superiors to improve performance

Instructors

Professional development courses offered by the University of San Diego’s Division of Professional & Continuing Education are taught by faculty that possess a depth and breadth of academic and real-world professional experience.

Why USD?

PCE nurtures key partnerships on the local, national and international level to better serve working professionals who seek to enhance or build their careers, as well as with their employers to help achieve their highest value and potential. Contact us today to learn more.

Informative Stats and Facts

600+

Number of high-quality, career-building courses to choose from

50+

Number of in-depth, innovative, and relevant topics

25+

Career advancing certificates

Learning Method Information

Courses offer a convenient, yet rigorous style of learning that allows you to structure your education to suit your schedule while keeping you on pace toward achieving your educational.

Online Fixed-Date

Online Fixed-Date: Online fixed-date courses offer a convenient, yet rigorous style of learning that enables you to collaborate with your instructor and other students in a shared, online learning environment. These courses have fixed start and finish dates, but as an online student you will have 24/7 online access to your classroom assignments, syllabus and course resources. Our online fixed-date courses allow you to work on your assignments anytime, although you are required to complete the assignments by specific dates.

How is the learning structured? In an online fixed-date course, you and your classmates will proceed through the curriculum together, collaborating in a shared learning experience. Each online fixed-date course is asynchronous, meaning that you can work on your assignments anytime, although required to complete the assignments by specific dates. The course is designed with seven learning modules where all of the content is grouped into weekly assignments. Each module covers one or more topics. Within each of the learning modules, you can expect the following components:

  • Module introduction that outlines what you can expect to learn in the module.
  • Required readings (textbook, articles, journals, etc.) and presentations (audio and/or video).
  • Assignments with due dates (which may include: written assignments, journal entries, research, blogs, etc.) based on the readings and presentations.
  • Discussion forum where you answer prompts from the instructor and interact with your classmates.
  • Module conclusion to review the topics and what you should have learned.
  • Typically, there is a final project, paper, or exam due in the last module that culminates all of the topics covered in each of the learning modules. You’ll find that the design of the learning modules has a rhythm to help you manage your time in the course.