Introduction to Salesforce Administration

Course Available
3 Units
Online Fixed-Date

Course Description

Learn the Fundamentals of a Salesforce Administrator 

In this course, participants will explore the Salesforce fundamentals covered in the Customer Relationship Management for Business course from the perspective of a CRM system administrator. They will learn how to conduct the typical job functions of a junior Salesforce administrator, who is responsible for setting up and maintaining an organization’s Salesforce instance. Participants will explore Salesforce user management, platform customization, and user interface configuration, then get hands-on practice by translating and fulfilling simulated “feature requests” from business users, managers, and other stakeholders. Participants will also create a custom app to meet a business-specific use case, and learn how to customize Salesforce reporting tools to address analytical requests.

Course Details

Number of Units: 3.0 graduate level extension credit(s) in semester hours

Who Should Attend: This course provides continuing education for professionals and entrepreneurs who are seeking to gain the customer relationship management (CRM) skills needed for Salesforce admin jobs, business development, and customer success roles.

Technical Requirements

Course Options

Course Date Units Price
SFCRM-X801 – 2022CRT-7 11 Oct 202214 Nov 2022 3

Introduction to Salesforce Administration

11 Oct 202214 Nov 2022
Online Fixed-Date

For more information on how you can enroll in this course, please visit the Salesforce Administrator Career Certificate page.

SFCRM-X801 – 2022CRT-8 29 Nov 202202 Jan 2023 3

Introduction to Salesforce Administration

29 Nov 202202 Jan 2023
Online Fixed-Date

For more information on how you can enroll in this course, please visit the Salesforce Administrator Career Certificate page.

What You Will Learn

  • Demonstrate a practical understanding of the overall functions and duties performed by an Administrator, including user/feature management, platform access, and basic org configuration settings
  • Extend standard Sales Cloud features to support company and product-specific data and customize sales and support processes
  • Customize the Salesforce user interface to create role/department-specific presentations of features and functionality
  • Design and build Custom Salesforce Apps that support unique business requirements
  • Demonstrate proficiency with the analytical capabilities of Salesforce by configuring and providing custom reporting tools


Professional development courses offered by the University of San Diego’s Division of Professional & Continuing Education are taught by faculty that possess a depth and breadth of academic and real-world professional experience.

Why USD?

PCE nurtures key partnerships on the local, national and international level to better serve working professionals who seek to enhance or build their careers, as well as with their employers to help achieve their highest value and potential. Contact us today to learn more.

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Learning Method Information

Courses offer a convenient, yet rigorous style of learning that allows you to structure your education to suit your schedule while keeping you on pace toward achieving your educational.

Online Fixed-Date

Online Fixed-Date: Online fixed-date courses offer a convenient, yet rigorous style of learning that enables you to collaborate with your instructor and other students in a shared, online learning environment. These courses have fixed start and finish dates, but as an online student you will have 24/7 online access to your classroom assignments, syllabus and course resources. Our online fixed-date courses allow you to work on your assignments anytime, although you are required to complete the assignments by specific dates.

How is the learning structured? In an online fixed-date course, you and your classmates will proceed through the curriculum together, collaborating in a shared learning experience. Each online fixed-date course is asynchronous, meaning that you can work on your assignments anytime, although required to complete the assignments by specific dates. The course is designed with seven learning modules where all of the content is grouped into weekly assignments. Each module covers one or more topics. Within each of the learning modules, you can expect the following components:

  • Module introduction that outlines what you can expect to learn in the module.
  • Required readings (textbook, articles, journals, etc.) and presentations (audio and/or video).
  • Assignments with due dates (which may include: written assignments, journal entries, research, blogs, etc.) based on the readings and presentations.
  • Discussion forum where you answer prompts from the instructor and interact with your classmates.
  • Module conclusion to review the topics and what you should have learned.
  • Typically, there is a final project, paper, or exam due in the last module that culminates all of the topics covered in each of the learning modules. You’ll find that the design of the learning modules has a rhythm to help you manage your time in the course.