In this course, participants will explore the Salesforce fundamentals covered in the Customer Relationship Management for Business course from the perspective of a CRM system administrator. They will learn how to conduct the typical job functions of a junior Salesforce administrator, who is responsible for setting up and maintaining an organization’s Salesforce instance. Participants will explore Salesforce user management, platform customization, and user interface configuration, then get hands-on practice by translating and fulfilling simulated “feature requests” from business users, managers, and other stakeholders. Participants will also create a custom app to meet a business-specific use case, and learn how to customize Salesforce reporting tools to address analytical requests.
Number of Units: 3.0 graduate level extension credit(s) in semester hours
Who Should Attend: This course provides continuing education for professionals and entrepreneurs who are seeking to gain the customer relationship management (CRM) skills needed for Salesforce admin jobs, business development, and customer success roles.
For more information on how you can enroll in this course, please visit the Salesforce Administrator Career Certificate page.
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Online Fixed-Date: Online fixed-date courses offer a convenient, yet rigorous style of learning that enables you to collaborate with your instructor and other students in a shared, online learning environment. These courses have fixed start and finish dates, but as an online student you will have 24/7 online access to your classroom assignments, syllabus and course resources. Our online fixed-date courses allow you to work on your assignments anytime, although you are required to complete the assignments by specific dates.
How is the learning structured? In an online fixed-date course, you and your classmates will proceed through the curriculum together, collaborating in a shared learning experience. Each online fixed-date course is asynchronous, meaning that you can work on your assignments anytime, although required to complete the assignments by specific dates. The course is designed with seven learning modules where all of the content is grouped into weekly assignments. Each module covers one or more topics. Within each of the learning modules, you can expect the following components:
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